Policies and Sizing
All dresses are made-to-order for sizes 0-18. Size can be determined by referring to our sizing chart. Choose the gown that most closely matches your measurements, keeping in mind that it is easier to make a gown smaller. When in doubt order the larger size. Sophie Chang Collection is not responsible for inaccurate size ordered and cannot accommodate for customer size variation after order is placed. Professional measurements are recommended.
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- Prices are subject to change without notice.
- +/- 1 inch tolerance to all custom length measurements
Most of our dresses are made from fine silks available in colors depicted on the product page. Color selection is limited to the palette shown. We are unable to send fabric swatches.
We cannot accommodate custom orders; however we can do small alterations such as changes to neckline and sleeves. Please contact us for changes. Additional fees apply.
Please allow 12-16 weeks for your dress to be produced and delivered from the date full payment is received and order has been confirmed. It is recommended that you allow for extra time after delivery for alterations.
We offer rush order for delivery in less than 12 weeks with an additional fee. Please contact us if rush order is necessary. Pricing as follows:
9-11 weeks $30 Bridesmaids $150 Bridal
6-8 weeks $50 Bridesmaids $200 Bridal
5 weeks $70 Bridesmaids $250 Bridal
All products are shipped from our Portland showroom via FedEx. Delivery can be expected 3-5 business days upon receiving shipping confirmation email. Pricing as follows:
Domestic $30 Bridal $20 Bridesmaids
Product can be shipped internationally via USPS. All additional taxes, duties, customs fees, and other tariffs are the responsibility of the customer, and must be paid upon delivery. Delivery can be expected 5-10 business days upon receiving shipping confirmation email. Pricing as follows:
International $50 Bridal $40 Bridesmaids
Orders are to be paid in full upon placement. We accept Visa, MasterCard, Discover, and American Express, as well as PayPal. Shipping fees and taxes (if applicable) will be applied at final checkout process.
When purchasing multiple dresses, a group may qualify for a discount. Discount of 10% is applied if 4-5 Bridal party dresses are purchased; Discount of 15% is applied if 6 or more Bridal party dresses are purchased.
Refunds & Cancellations
We are unable to accept returns or cancellations. All products are made-to-order and are therefore final sale. We cannot accept returns based on incorrect size ordered. If the product is damaged, we can offer an exchange within 10 days of receipt.
If at all possible, it is recommended that you visit our store front to ensure fit and sizing accuracy.